How can you place your order?
- Select your favorite carpet from our website, check the size and model details, and add it to your cart. After your payment is completed, your order is carefully prepared and securely delivered to your address.
What is the shipping cost?
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Your orders are shipped free of charge.
How can you place your order?
How long will it take for your order to reach you?
- Your orders are delivered within 3-7 business days depending on stock availability and delivery address. We will send you a shipping tracking number via email to keep you informed about the status of your orders.
How are returns and exchanges processed?
- You can apply for returns and exchanges within 14 days from the date you receive your product. To review our detailed return and exchange conditions, please visit our return policy.
Which payment methods do you accept?
- You can pay using credit card, debit card, bank transfer/EFT, and cash on delivery options. Additionally, all your transactions are secure with our safe payment infrastructure.
How can you track your order?
- We will send you a shipping tracking number once your order has been dispatched. You can track your order through the courier company using this number.
Do the products have a warranty?
- Our products are covered by the manufacturer's warranty. The warranty period and conditions are specified on the product page. If you experience any issues, please contact us.
Can you shop without registering?
- Yes, you can shop without registering. However, registering allows you to track your orders more easily and stay informed about special promotions.
Do you ship internationally?
- Currently, we only deliver within Turkey. However, we plan to offer international shipping options in the future.
What happens when a product is out of stock?
- Our product stocks are regularly updated. For out-of-stock items, you can use the "Notify me when in stock" option to receive a notification.
How is the invoice sent?
How can you get information about discounts and campaigns?
- You can stay informed about discounts and promotions by registering on our website, subscribing to our email newsletter, and following our social media accounts.